On May 19th2011, I will be speaking at the Southwestern Ohio HFMA May Institute Conference. HealthWide Solutions is also scheduled to speak at the 37th Annual NAHAM Conference during the Industry Sponsored Symposium on May 25th 2011. Both HFMA and NAHAM are great peer organizations and I have been involved with them for years. I think these conferences offer a great opportunity to bring industry peers together to learn more about what hospitals and health systems do to achieve revenue cycle excellence. I also enjoy teaching and sharing my own revenue cycle “recipes” which have benefitted so many of my clients.
In both speaking engagements I will focus on management and the strategies and technology which can help us turn our employees into stars and our organizations into best-performers. I have been working in healthcare change-management for over 20 years and I cannot stress how vital a positive attitude towards management is. Staff need feedback on their performance and the way you give feedback, the words you choose, the frequency in which you give it, and the mode in which it arrives matters. During my presentations, I will go over several ways (from phraseology to HWS technology) in which we as managers can improve the way we communicate feedback to line staff as well as track the performance of our organizations as a whole. I will also touch on some very interesting historical studies which demonstrate how even the smallest amount of feedback can have an enormous impact on staff morale, productivity and team cohesion. During both presentations, I will be showcasing our new, state of the art Dashboard platform, Recalibrate©, which is going to change the way healthcare facilities measure and communicate performance.
I look forward to seeing my clients, colleagues, peers and friends at both of these engagements! We’re so thankful to both NAHAM and HFMA for giving us this platform to present and meet with you all.
To get more information on both the HFMA talk or the NAHAM Symposium, visit us at www.healthwidesolutions.com!
Kind Regards,
Pattie Kloehn, CEO
HealthWide Solutions
Driving change through sustainable solutions.
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