How can an EMR Cart Improve POS Collections and Patient Satisfaction?

EMR Carts & Bed Side Registration/Financial Counseling
Electronic Medical Records carts have proven to be the perfect solution to bedside registration and bedside financial counseling. Imagine a “mini-office” which will allow you to access the patient’s open accounts, Register them at bedside, offer them a prompt pay and settlement discount, generate a Patient Liability Form for them to take home and if they pay … you can accept payment and offer them a mini-receipt right from your mobile EMR cart!
What’s the best part about this process designed by HealthWide Solutions? Each and every patient receives consistent financial discussion. In a way, it represents MANDATORY FINANCIAL DISCUSSIONS. No more putting the discussion at discharge where very few of the patients are actually seen.

In addition to the financial benefits, patient satisfaction improves. Why?
·      Time to treatment is decreased with bedside registration.
·      Hospital staff will shuffle, while your patient stays put. Once they are in a treatment       
room, Clinical and Registration staff work seamlessly with each patient to ensure that they receive the best possible care.
·      The Doctor will indicate when it is the best time for Registration staff to complete the patient’s registration at your bedside.

Case Study
Florence Hospital, (169 beds, Florence KY) and Ft. Thomas Hospital, (204 beds, Ft. Thomas, KY) both part of the St. Elizabeth Healthcare System have both achieved dramatic success with their mobile EMR carts and bedside registration/financial counseling within their Emergency Departments.  The process was designed and implemented in February, 2011. To date, both facilities have achieved $120,000 over a 9-week period in cash collections. The process includes electronic insurance verification powered by RevRunner, a McKesson Financial Product; process flow, scripting and a Patient Liability Form designed by HealthWide Solutions. 

Stay tuned for greater updates to this exciting pathway as these hospitals begin to provide bill estimates in the Emergency Department from FHS’ Clear Quote product which integrates with McKesson’s insurance verification pathway. Our goal is to increase cash collections from $30,000 - $40,000 per month to $100,000 or greater for these facilities.